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Postpone with 3 days notice
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Our school policy requires 3 days’ notice to postpone or reschedule your lesson. We understand that
some commitments cannot be foreseen 3 days in advance (e.g. OT, meetings, school work, appointments,
etc) and that 99% of the time it’s not your fault! However, our instructors are on standby on a fixed weekly
basis for your regularly scheduled lessons. Without sufficient notice, it is neither fair for the instructor nor
the school as we are unlikely to find a replacement student at such short notice. However, if you are ill and
produce a valid M.C. for the day you missed, we will give you a makeup lesson for your missed lesson!
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1 month notice to terminate
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Our school policy requires 1 month notice to terminate course temporary or permanently. The school
commits an instructor and a fixed weekly lesson timing to students upon registration. Any need to change
this arrangement – you might need to withdraw from your course permanently or suspend your lessons for
an indefinite period of time due to certain reasons – must be accompanied by at least 1 month's notice to the
school. Failure to do so will make it impossible for the school to maintain an orderly schedule for students
and will, unfortunately, result in the forfeiture of the school deposit paid during registration.
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(RIS) Relief Instructor System
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The Relief Instructor System, or RIS, ensures the continuity and quality of your lessons when your usual
instructor is taken ill, hospitalized or away on urgent leave. Lessons go on as usual as relief instructors,
who are experienced regular PBE instructors themselves, cover for your usual instructor in such
contingencies. Kindly understand we may not be able to inform you or make alternative arrangements due
to the nature of such unforeseen circumstances.
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When you have enrolled as a student with PLAY BY EAR, all administrative matters in regards to postponement of lessons, termination of
lessons & booking of makeup lessons can only be done officially via our admin website: www.postpone.biz
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